Privacy Policy

Data we collect

We only collect the personal data you choose to provide to us:

• Contact and suggestion forms: your name, email address, and any details you submit when you use the “Missing something?” suggestion form or contact us directly.
• Updates signup: your email address, if you choose to sign up for updates.
• Automatic data: standard technical information such as IP address, browser type, and pages visited, collected through analytics and server logs.

How we use your data

• To respond to your enquiries, suggestions and feedback.
• To send you updates if you have signed up to receive them (you can unsubscribe at any time).
• To improve our website, content and user experience through analytics.
• To monitor and prevent misuse, spam or fraudulent submissions.

Legal basis for processing

We process your personal data on the basis of your consent (when you submit a form or sign up for updates) and our legitimate interest in operating and improving the website. You can withdraw your consent at any time by contacting us.

Cookies and analytics

This website uses analytics to understand how visitors use the site so we can improve it. Analytics tools may set cookies on your device and collect information such as your IP address, browser type and the pages you visit. You can control or disable cookies through your browser settings.

Sharing your data

We do not sell your personal data. We only share information with trusted third-party service providers who help us operate the website (such as email delivery and analytics providers), and only where necessary for that purpose. These providers process your data on our behalf and under our instructions.

Data retention

We retain personal data submitted through forms only for as long as necessary to respond to your enquiry and for reasonable follow-up. If you sign up for updates, we keep your email address until you unsubscribe.

Your rights

Under UK GDPR you have the right to:

• Be informed about how we use your data;
• Access the personal data we hold about you;
• Request correction or deletion of your personal data;
• Withdraw consent at any time;
• Object to or restrict certain processing;
• Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

International transfers

Some of our service providers may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place to protect your personal data in accordance with UK GDPR.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us.